For those looking for a quick instruction manual on redeeming with SM Tickets (as of Feb 2025): The TLDR is that I arrived too late. They now only accept ticket redemptions between 10am and 3pm, which is just way too restrictive. This means I’ll have to go back. Which means less time with my family… Continue reading SM Tickets Bureaucracy – Anna Akana Edition
Tag: SM Tickets
The Byzantine World of SM Tickets: A Tale of Bureaucracy Gone Wild – Dua Lipa edition
What should have been a simple ticket collection turned into a bureaucratic nightmare at SM Tickets. After an initial failed attempt at SM City Masinag’s service counter, the next day devolved into a labyrinth of redirections, digital scavenger hunts, and byzantine requirements. The final straw? A live video call with the ticket holder wasn’t sufficient authorization – they demanded a physical signed letter, proving that in the age of digital convenience, SM Tickets remains steadfastly committed to making simple tasks unnecessarily complex.